Introduction
At Digimatrix Guru, we are really worded in terms of digital marketing services that we can provide such as the ones that you need and want and that will satisfaction your expectations. If you are not completely happy with the job we do, remember that we are here to give you the help you need. This Return & Refund Policy is a document, which comprises the terms and conditions under which you may get a refund from us and a procedure of how to apply for it.
Eligibility for Refunds
Please note that the right of refund is a bit complicated, but follows the basic rules:
Service Not Delivered: If the digital marketing services, you purchased were not provided as per the terms and conditions stated in the service contract.
Service Not as Described: If the offered services do not match the description or scope agreed upon in the service contract.
Technical Issues: If you experience serious technical problems that prevent you from using our services and we are not able to fix them quickly enough, you can get a refund for the services.
Prepaid Services: If you have paid for services in advance and you want to cancel them while the services have not been started yet.
Conditions for Refunds
The following conditions must be met in order to be eligible for the refund:
Request Submission: It is important that customer submits a refund request within the first 10 days from the day of the payment made.
Documentation: The client must provide a proof or document that supports his claim (e.g. service contract, communication records).
Usage: Services must not be much used or be completely depleted.
Non-Refundable Services
Including but not limited to, these services are non-refundable:
Custom Services: Any custom or personalized services that have been fully or partially completed.
One-Time Services: One-time consultations or reports that have already been delivered or processed for delivery
Third-Party Fees: Any fees paid to third-party vendors or platforms as part of the service.
Refund Process
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at Digimatrix Guru with your refund request, including your name, contact information, service details, and reason for the request.
Review: Our team will review your request and may ask for additional information or documentation to support your claim.
Decision: We will notify you of the outcome of your refund request within 10 business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 15 business days.
Changes to This Policy
From time to time we might make changes in our Refund and Return Policy, which will be communicated on our website. For this reason, you may receive the updated policy via our website. It is important to note that with every single use of our services, your consent with such changes is declared. If you violate any of these restrictions and may be terminated by us at any time without notice.
Contact Us
If you have any questions or need assistance with your refund request, please contact us by clicking below button